Frequently Asked Questions
Everything you need to know about your Venroy experience.
What is your return policy?
We offer returns for a refund or store credit on all full-priced items within 21 days of delivery, provided the items are in original condition with tags attached.
How long does domestic and international shipping take?
Domestic orders typically arrive within 2-5 business days. International shipping varies by location but generally takes 5-10 business days via our express courier partners.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact customer care immediately, and we will do our best to accommodate changes before the order is dispatched.
How do I care for my linen and silk garments?
To maintain the quality of our premium fabrics, we recommend a cold hand wash or delicate machine cycle with mild detergent. Always lay flat to dry in the shade and avoid tumble drying.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later services such as Afterpay.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.